FAQs
How can I contact Shop Super Discounts?
How can I contact Shop Super Discounts?
You can email us at support@shopsuperdiscounts.com where our customer service
team will be happy to help you with whatever you need!
Do you ship worldwide?
Do you ship worldwide?
No , only United States , New York !
Where do you ship from?
Where do you ship from?
We ship from Hong Kong , China , Germany , United States and India.
Can I change or cancel my order?
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any
changes/cancellations within 12 hours of ordering. All requests after
this time will be denied. Your order can be returned for a full refund
after it is received.
What payment methods do you accept?
What payment methods do you accept?
- Debit Cards ( VISA , Mastercard , American Express , Discover , Diners Club , Elo , JCB , and Union Pay )
- Credit Cards ( VISA , Mastercard , American Express , Discover , Diners Club , Elo , JCB , and Union Pay )
- PayPal
- Venmo
- Google Pay
- MetaPay
- ShopPay
When will my order be processed?
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
What if I don't receive my order?
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
How do I return an item?
Please contact us at support@shopsuperdiscounts.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible
When will I receive my refund?
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or
cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.