FAQs
1)How can I contact Shop Super Discounts?
1)How can I contact Shop Super Discounts?
You can email us at support@shopsuperdiscounts.com where our customer service team will be happy to help you with whatever you need!
2) Do you ship worldwide?
2) Do you ship worldwide?
No , only United States
3)Where do you ship from?
3)Where do you ship from?
We ship from United States
4) Can I change or cancel my order?
4) Can I change or cancel my order?
As we aim to process orders as fast as possible, you must
request any
changes/cancellations within 12 hours of ordering. All requests after
this time will be denied. Your order can be returned for a full refund
after it is received.
5) What payment methods do you accept?
5) What payment methods do you accept?
Debit
Cards ( VISA , Mastercard , American Express , Discover , Diners Club ,
Elo , JCB , and Union Pay )
Credit
Cards ( VISA , Mastercard , American Express , Discover , Diners Club ,
Elo , JCB , and Union Pay )
PayPal
Venmo
Google
Pay
MetaPay
ShopPay
6) When will my order be processed?
6) When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process
orders between Monday and Friday. Orders will be processed within 1-3 business
days from the order date and shipped the next day after the processing day.
Please note that we don't ship on weekends.
7)What if I don't receive my order?
7)What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
8) Will I be charged with customs and taxes?
8) Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the
customs department in your country. For further details of charges, please
contact your local customs office.
9) How do I return an item?
9) How do I return an item?
Please contact us at support@shopsuperdiscounts.com
What if the item(s) I received are
defective/incorrect/damaged?
Please contact us if you have received
merchandise that is incorrect, missing, and/or defective. Please include your
order number, photographs of the item(s) and all related references upon
receiving your package. We will do our very best to resolve your case as soon
as possible
10) When will I receive my refund?
10) When will I receive my refund?
All refunds will be credited to your original form of
payment. If you paid by credit or debit card, refunds will be sent to the
card-issuing bank within 7-10 business days of receipt of the returned item or cancellation
request. Please contact the card-issuing bank with questions about when the
credit will be posted to your account. If you haven't received a credit for
your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund
is posted to your account.